Frequently Asked Questions

How do I receive updates and newsletters from Altered Albums?: Join our mailing list to receive new product updates, newsletters, and sales information via e-mail.
What if there is an issue with my order?: Although Altered Albums makes every reasonable effort to ensure the quality and speed with which you receive your order, mistakes can happen. If the value of the mishap is less than $5.00, a credit will be issued to your account. If the value is more than $5, we will do our best to replace the damaged or missing product. Replacement or missing products will be shipped via ground service. To report any issue with an order, please use the contact us form.
Does Altered Albums accept returns?: Altered Albums does not accept returns at this time. If there was a problem with your order, please use the contact us form to report it so that we may quickly assist you.
What happens to my personal information?: Your privacy is very important to Altered Albums. We do not sell or rent your personal information to third parties for their marketing purposes.